Whether it’s controllable or uncontrollable returns, effective product returns strategies and reverse logistics are imperative to reducing transportation costs, improving profitability and increasing customer satisfaction. Depending on your business, returns may be unavoidable. For retailers especially, the returns process can be overly complicated with multiple choke points throughout the process. [...]
Times are tough but for the small business owner, the pressure to stay in the black is exponentially more difficult. The tiniest of blunders in business practice can become costly and catastrophic. Not paying attention to shipping returns to customers is one of the most commonly overlooked mistakes that have the power to completely [...]
Business owners with LTL budgets know 2019 was a shipper’s market. In early 2019, rates were down over 20% compared to 2018. By mid-year 2019, the slight tightening of capacity due to rate restrictions,increased insurance costs, and ultimately carrier bankruptcies, caused rates to level off. In mid Q3 2019, we started to see a gradual [...]
Following FedEx, UPS announced their General Rate Increase for 2020. The announced average increase is 4.9% for UPS Ground, UPS Air/International Services, 4.2% for UPS Air Freight and 3.9% for UPS Freight. […]
Late package deliveries can give your customers a negative impression of your business. Fortunately, there is a solution that can get the refunds you’re due for late deliveries, while also identifying steps in your shipping process that can be improved to increase efficiency. […]
Naturally, it’s been a great practice for online retailers and e-commerce brands to offer free shipping because it decreases cart abandonment at checkout while spurring customer loyalty and increasing satisfaction. […]
Securing refunds are a hassle and many times the only way to satisfy an unhappy customer. When it comes to shipping, refunds can be expensive. We can help you keep your customer's loyalty AND reduce some of those expenditures during the refund process. It's complicated stuff. We know. For instance, both FedEx and UPS [...]
Shipping for any business, large or small, can be a huge expense each year. No business should be spending more than they have to, so here are a few tips to help you save money on your shipping expenses and cut shipping costs. 1. Talk to Your Shipping Provider Once you've chosen your shipping [...]
If your business ships a high volume of parcels, chances are you have a long-standing relationship with FedEx or UPS. While both value customer retention and efficiency, they depend entirely on people executing their job at a high level. Of course, we all know humans make mistakes – even the most efficient processes and operations [...]
Here are four reasons why automating your parcel bill payment makes sense. […]
