Each month, your invoice will be accompanied by a Monthly Savings Statement, allowing you to easily recognize the savings that are tied to your carrier account. Click here to see a sample report.

No. After you are enrolled, we electronically examine your data on a weekly basis.

Actually, 40% of Fortune 500 companies and many thousands of smaller companies have adopted this housekeeping solution.

Absolutely – but most companies never claim these guaranteed refunds because:

  1. They don’t know the shipment is late until the recipient calls to complain.
  2. They don’t want the administrative hassle of claiming the refund.
  3. There isn’t enough time in the day to track hundreds of shipments just to find a few refunds.

If you are considering claiming the refunds yourself, (a) review the service guarantee on the carriers’ website (b) identify a service failure in your recent shipments, (c) claim the refund. Take these steps and you’ll undoubtedly agree that we are the most cost-effective solution!

Yes, commercial and residential ground services are guaranteed to arrive by a specific date or your money back.

FedEx and UPS.

Refund Logistics will not give, sell, rent, distribute or otherwise release any information about your company or your shipments to any individual, company or organization, for any reason.  Our Letter of Authorization contains a mutual confidentiality and non-disclosure clause.  View our Privacy Policy.

No.  Refund Logistics checks more than 35 other categories for credits due.  Please click here for a full list of Refund Logistics Audit Points.

Our audit customers save as much as 10% annually. Individual savings depend on your location, shipping pattern, service types, destinations, and time of the year.

We never touch the money! 100% of all refunds are credited directly to you from FedEx and UPS. We send an invoice after the refunds are credited to your account by the carrier.

No, except that they’d rather keep your money than return it to you! These are the guarantees they offer to everyone. They offer delivery guarantees because they are in competition with each other and want your business. What they don’t tell you is how difficult, confusing and time consuming it is to actually get your refunds. They count on most people to give up without asking for their refunds.

Actually, the only “cost” is unclaimed refunds.
We’re paid for performance, and only invoice our customers for a percentage of the refunds recovered. This is half of the money you’re currently not recovering. We do not charge any setup, monthly or other fees. The refunds go directly to you. We get paid after the carrier pays you! If there is no shipping refund, you owe us nothing.

There are no other costs, fees or charges.