Securing refunds are a hassle and many times the only way to satisfy an unhappy customer. When it comes to shipping, refunds can be expensive. We can help you keep your customer’s loyalty AND reduce some of those expenditures during the refund process.
It’s complicated stuff. We know. For instance, both FedEx and UPS maintain a time limit of 15 days when claiming a service guarantee failure. If they are just one minute late delivering your package, you are eligible for a refund. However, once the window is closed there is no turning back so your refund action must be swift.
Apart from losing tracking numbers, shipping carriers can deny you a refund when circumstances include Acts of God or weather. This can strain your resources and time and sometimes your sanity.
It is a time consuming process. However, if you are a retail business that provides online purchases to your customers and handle a good amount of refunds, hiring a third party to do the dirty work for you may end up well worth the while and inconvenience. There is an estimated 2 to 10% of late deliveries across our nation and world. How are you to know if your deliveries arrived a minute late and qualified for a refund?
Well, that’s simple. You contact a logistic refund company!
How do third party logistic refund companies like us help?
- We scrutinize every tracking number allowing us to secure the refunds within the 15 day window.
- We don’t require a long-term contract and will charge you until you have secured the funds from the carriers.
- Many times we can save our customers as much as 10 percent per year.
- We are accredited by the Better Business Bureau.
- Hiring a third party to secure your refunds will allow you to focus on running your business.
Clearly there are refunds of shipping expenses that have not been pursued correctly by countless businesses and individuals.
“Fiscal 2014 was a good year for FedEx and we expect fiscal 2015 to be even better,” said Alan B. Graf, Jr., FedEx Corp. executive vice president and chief financial officer.
If you don’t claim the money, they’ll keep the money. It’s as simple as that. In fact, they’re banking on it.