After electronically retrieving our customers shipping data from the carriers, our audit-engine examines every package and parcel for the following refundable credits.
Carrier Caused Exceptions
Late Deliveries
Invalid Residential Surcharges
Signature Required Service
Pending in Transit
No Proof of Delivery
Lost
Damage Claims
Incorrect Weight & Dimensions
Invalid Large Package Surcharges
Evening Deliveries
Fuel Surcharges
Invalid Pick-Up Fees
Invalid Address Corrections
Invoicing
Duplicate Charges
Rate Validation
Special Handling
Saturday Pick Up
Saturday Delivery
Declared Value
Delivery Area Surcharges
Extended Area Surcharges
Returns
Early AM Shipments
Shipper Caused Exceptions
Manifested but not Shipped Packages
Invalid Account Numbers
Dimensional Weight
Audit Definitions
Service Failure
A Late Package delivered after its’ guaranteed delivery time that is eligible for a GSR. (Guaranteed Service Refund)
Invalid Address Correction
The carrier charged a fee for an address correction that was correctly entered on the original manifest according to the US Postal database.
Invalid Residential Fee
The carrier charged a residential fee when the recipient was a business.
Manifested but not Shipped
The package was entered into the carrier system and billed, but was never shipped (also known as ”Voids”).
Duplicate Charges
The package was billed more than once.
Incorrect Saturday Pickup/Delivery Fees
Carrier should have picked up or delivered on a Saturday, and did not.
Dimensional Weight
We verify correct math and conversion from metric to standard.
Invalid Additional Handing Charge
We verify the package meets the criteria for an additional handling charge.
Invalid Large Package
We verify the package meets the criteria for a large package surcharge.
Fuel Surcharge
Increased surcharges are sometimes applied erroneously. We correct those errors.
Invalid Pickup Fees
If two or more packages are shipped from the same location on the same day and all packages have pickup fees. All are credited back except the first package.
Delivery Area Surcharges
We verify the package meets the criteria for a delivery area surcharge.