Whether it’s controllable or uncontrollable returns, effective product returns strategies and reverse logistics are imperative to reducing transportation costs, improving profitability and increasing customer satisfaction. Depending on your business, returns may be unavoidable. For retailers especially, the returns process can be overly complicated with multiple choke points throughout the process. [...]
Business owners with LTL budgets know 2019 was a shipper’s market. In early 2019, rates were down over 20% compared to 2018. By mid-year 2019, the slight tightening of capacity due to rate restrictions,increased insurance costs, and ultimately carrier bankruptcies, caused rates to level off. In mid Q3 2019, we started to see a gradual [...]
Following FedEx, UPS announced their General Rate Increase for 2020. The announced average increase is 4.9% for UPS Ground, UPS Air/International Services, 4.2% for UPS Air Freight and 3.9% for UPS Freight. […]
Late package deliveries can give your customers a negative impression of your business. Fortunately, there is a solution that can get the refunds you’re due for late deliveries, while also identifying steps in your shipping process that can be improved to increase efficiency. […]
Naturally, it’s been a great practice for online retailers and e-commerce brands to offer free shipping because it decreases cart abandonment at checkout while spurring customer loyalty and increasing satisfaction. […]
If your business ships a high volume of parcels, chances are you have a long-standing relationship with FedEx or UPS. While both value customer retention and efficiency, they depend entirely on people executing their job at a high level. Of course, we all know humans make mistakes – even the most efficient processes and operations [...]
Here are four reasons why automating your parcel bill payment makes sense. […]
We all know shipments come in various shapes, sizes and of course weights. To establish fair measures and standardize pricing, the National Motor Freight Traffic Association (NMFTA) created a freight classification system used for all types of commodities. […]
When it comes to paying bills, no one likes paying more than they should. Your freight bills should be no exception, as transportation costs average around 10% of an organization’s expenses. At Refund Logistics, we typically find over 20,000 errors a week processing over 4 million, which means trusting the accuracy of carrier billing [...]
As predicted, the shipping market has faced capacity issues due to a blend of a booming economy, e-commerce growth, a driver shortage and the full implementation of the ELD mandate. […]
